At HP Clean Supplies ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our website https://www.hpclean.com.au or contact us directly.
1. Information We Collect
We may collect the following types of personal information:
• Your name
• Email address
• Phone number
• Shipping and billing address
• Payment details
• IP address and browser information
• Any details you provide via forms, orders, or enquiries
We may also collect general usage data using cookies and tracking tools to help improve your experience on our site.
2. How We Collect Information
We collect your information when you:
• Make a purchase on our website
• Contact us by phone, email or through our website form
• Subscribe to our newsletter or marketing updates
• Use or browse our website
3. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Respond to your questions and provide customer support
• Send updates about your orders, promotions, or other relevant content
• Improve our products, services, and website
• Manage internal records and transactions
You can opt out of promotional emails at any time by clicking the unsubscribe link or contacting us directly.
4. Sharing of Information
We do not sell or rent your personal information. We may share it with trusted third-party service providers such as:
• Delivery and logistics companies
• Payment processors
• IT and website support services
These providers only receive the information they need to perform their specific tasks and are expected to handle it securely and responsibly.
5. Data Security
We take reasonable steps to ensure your information is protected from unauthorised access, loss, or misuse. This includes secure systems and processes to handle sensitive data such as payment information.
6. Access and Updates
If you wish to access, update, or correct the personal information we hold about you, please contact us. We will respond to your request as quickly as possible.
7. Cookies and Website Tools
We use cookies and analytics tools to improve our website performance and user experience. These tools may collect non-personal information about your visit. You can manage cookie settings in your web browser.
8. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
For any privacy-related questions or concerns, please reach out to us:
📧 Email: support@hpclean.com.au
📞 Phone: 0432 439 389
🕐 Business Hours: Mon–Fri, 9am–5pm AEST
📍 Warehouse & Office: Melbourne, VIC