At HP Clean Supplies, we aim to deliver your cleaning products quickly and reliably across Australia. Below is an overview of our shipping process.
Processing Time
Orders are typically processed and dispatched within 1–2 business days after payment is received. You will receive a confirmation email with tracking details once your order has been shipped.
Delivery Timeframes
• Metro Areas: 2–5 business days
• Regional Areas: 3–7 business days
• Remote Areas: 5–10 business days
Please note that delivery times may vary depending on your location and courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on the size, weight, and destination of your order. We currently offer free shipping on all orders over $150. For bulk or promotional orders, please check our website or contact us for details.
Click & Collect
Local customers in Melbourne may have the option to collect orders directly from our warehouse. If available, this option will appear during checkout. We will notify you once your order is ready for collection.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email so you can monitor the delivery progress.
Delivery Issues
If your order is delayed, missing, or arrives damaged, please contact our support team within 3 business days of the expected delivery date.
📧 Email: support@hpclean.com.au
📞 Phone: 0432 439 389
🕐 Business Hours: Mon–Fri, 9am–5pm AEST
📍 Warehouse & Office: Melbourne, VIC